Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out the manner in which hose88 ("we", "us", "our", or the "Platform") collects, processes, stores, and protects personal data relating to individuals who visit, register on, or otherwise interact with the hose88 platform at hose88.cam and its associated subdomains (collectively, the "Service").

hose88 is committed to handling your personal information with the highest degree of care and in full compliance with applicable data protection principles. We adhere to internationally recognized privacy standards and recognize the importance of data privacy to our players across Indonesia, including those accessing the Service from Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and beyond.

This Policy applies to all individuals who use or have used the hose88 Service, including registered Players, visitors to our website, and individuals who contact our customer support team. Please read this Policy carefully before using the Service. By accessing or using hose88, you confirm that you have read and understood this Policy and consent to the collection and use of your data as described herein.

2. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal information is hose88. As data controller, hose88 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable privacy principles.

If you have any questions about this Policy or wish to exercise any of your data rights, you may contact our Data Privacy team using the contact details provided in Section 14 of this Policy.

3. Data We Collect

3.1 Information You Provide Directly

When you register an account, make deposits, or contact our support team, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, national identity number (NIK from your e-KTP), passport number, or driver's license number
• Contact Data: Email address, mobile phone number, and residential address
• Financial Data: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history
• Verification Data: Photographs, government-issued document scans, selfies, and any other documentation submitted during the KYC (Know Your Customer) process
• Communications Data: Records of your communications with our customer support team, including live chat transcripts, emails, and WhatsApp messages

3.2 Data Collected Automatically

When you access and use the hose88 platform, we automatically collect certain technical data, including:

• Device Data: Device type, operating system, browser type and version, screen resolution, and unique device identifiers
• Usage Data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the Platform
• Network Data: IP address, approximate geographic location derived from IP, time zone setting (defaulting to WIB, UTC+7 for Indonesian players), and internet service provider
• Cookies and Tracking Data: Data collected via cookies, web beacons, and similar technologies as described in Section 7

3.3 Data from Third Parties

We may receive limited personal data about you from third-party sources, including payment processors, identity verification services, fraud prevention agencies, and anti-money laundering (AML) screening databases. Such data is used solely to validate the information you have provided and to comply with our legal obligations.

4. How We Use Your Data

hose88 uses your personal data for the following specific purposes:

Purpose	Data Used	Basis
Account registration and management	Identity, Contact	Contract performance
Identity verification (KYC)	Identity, Verification	Legal obligation
Processing deposits and withdrawals	Financial, Identity	Contract performance
Fraud prevention and AML compliance	All categories	Legal obligation
Customer support and dispute resolution	Identity, Communications	Contract performance
Platform security and abuse prevention	Usage, Network	Legitimate interest
Promotional communications (with consent)	Contact, Usage	Consent
Platform improvement and analytics	Usage, Device	Legitimate interest
Responsible gaming monitoring	Usage, Financial	Legal obligation

hose88 does not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your explicit consent.

5. Legal Basis for Processing

hose88 processes your personal data on one or more of the following legal grounds, consistent with internationally recognized data protection principles:

• Contract Performance: Processing is necessary to fulfill our contractual obligations to you, including maintaining your account, executing your bets, and processing payments.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and responsible gaming obligations.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as preventing fraud, securing the platform, and improving the user experience, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent, you have the right to withdraw it at any time. Withdrawal of consent will not affect the lawfulness of any processing conducted prior to withdrawal.

6. Data Sharing and Disclosure

6.1 Who We Share Your Data With

hose88 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: Banks and e-wallet providers (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja) that facilitate your deposits and withdrawals. These providers receive only the financial data necessary to execute your transaction.
• Identity Verification Providers: Third-party KYC and AML screening services that assist us in verifying your identity and screening against sanctions and fraud databases.
• Technology Service Providers: Cloud hosting, data storage, customer support software, and analytics platform providers that process data on our behalf under strict data processing agreements.
• Game Content Providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymized session data necessary to deliver game functionality.
• Regulatory and Law Enforcement Authorities: Where required by law, court order, or governmental authority, we may disclose your personal data to relevant agencies.

6.2 What We Will Never Do

hose88 commits to the following absolute restrictions on your personal data:

• We will never sell your personal data to any third party for commercial purposes.
• We will never share your data with advertisers or data brokers outside the hose88 group.
• We will never use your data for purposes incompatible with those stated in this Policy without your prior consent.
• We will never transfer your data to a third party unless that party provides equivalent data protection guarantees.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. hose88 uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized experience.

7.2 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that maintain your login state and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to improve your experience across sessions.
• Analytics Cookies: Collect anonymized information about how Players use the Platform — which pages are most visited, where users drop off in registration flows, and how features are engaged with. This data helps us improve the Service.
• Security Cookies: Used to detect and prevent fraudulent activity, suspicious login attempts, and automated bot behavior on the Platform.

7.3 Managing Cookies

You may control the use of non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may impair the functionality of the hose88 Platform — in particular, essential cookies cannot be blocked without preventing login and gameplay.

8. Data Retention

hose88 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable legal, regulatory, and compliance obligations. The following retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction to satisfy financial regulatory obligations.
• KYC and Verification Documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Customer Support Records: Retained for 2 years from the date of the last interaction, unless relevant to an ongoing dispute or legal matter.
• Usage and Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely. Individual usage logs are retained for up to 12 months.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, plus 6 months to process the suppression request.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be linked to any individual.

9. Data Security

hose88 takes the security of your personal data seriously and implements a comprehensive range of technical and organizational safeguards to protect it against unauthorized access, loss, alteration, or disclosure. Our security measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, ensuring your login credentials, financial details, and personal information cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data stored in our databases — including payment details and identity documents — is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Personal data is accessible only to hose88 staff members who require it to perform their specific job functions. Role-based access controls and multi-factor authentication are enforced across all internal systems.
• Intrusion Detection and Monitoring: Our infrastructure is monitored 24/7 by automated intrusion detection systems and a dedicated security operations team that responds to anomalies in real time.
• Regular Security Audits: hose88 conducts periodic penetration testing and third-party security audits to identify and remediate vulnerabilities in our platform and data infrastructure.
• Staff Training: All hose88 employees who handle personal data receive regular data protection and security awareness training.

Despite these measures, no internet-based service can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, hose88 will notify affected individuals and relevant authorities in accordance with applicable law and without undue delay.

10. Your Data Rights

As an individual whose personal data is processed by hose88, you hold the following rights with respect to your information. To exercise any of these rights, please contact our Data Privacy team using the details in Section 14.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data must be retained to comply with legal obligations and cannot be erased on request.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have contested.
• Right to Data Portability: Where processing is based on your consent or contract performance and carried out by automated means, you may request that we provide your data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests. Where processing is for direct marketing purposes, you have an absolute right to object at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

We will respond to all verified data rights requests within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.

11. Protection of Minors

The hose88 platform is strictly restricted to adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. All account registration flows include an age declaration, and our KYC verification procedures are designed to detect and prevent underage registration.

If hose88 becomes aware that personal data has been collected from a minor without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at the address provided in Section 14.

Parents and guardians concerned about underage gambling can also refer to our Responsible Gaming page for guidance on parental controls and third-party filtering tools.

12. International Data Transfers

hose88 operates internationally and your personal data may be transferred to and processed in countries outside Indonesia. Where such transfers occur, hose88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections provided under Indonesian law and recognized international privacy principles.

Safeguards employed for international transfers include contractual clauses that bind recipient organizations to maintain equivalent data protection standards, and the use of service providers certified under internationally recognized security frameworks. By using the hose88 Service, you acknowledge that your data may be processed in jurisdictions outside Indonesia, and you consent to such transfers subject to the safeguards described herein.

13. Changes to This Privacy Policy

hose88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered Players via email to their registered address and/or by placing a prominent notice on the Platform prior to the change taking effect.

The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically to remain informed about how we protect your personal data. Continued use of the hose88 Service following notification of changes constitutes your acceptance of the revised Policy.

If you do not agree with any material change to this Policy, you should discontinue use of the Service and close your Account by contacting our customer support team.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or hose88's data practices, please contact our Data Privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the hose88 platform
• WhatsApp: +62 812-3456-7890 (available 08:00–24:00 WIB)

Our Indonesian-speaking support agents operate across all time zones — WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) — and are available to assist you with any privacy-related queries. We aim to acknowledge all data rights requests within 3 business days and resolve them fully within 30 calendar days.